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Using Extraordinary Operations to Develop General Managers
One question we hear from business leaders is: “How do we develop general managers so that they are fostering growth in their stores and develop their employees?” A great way to do this is through...
The Recession that Never Came. Or is it Still Coming?
As the Federal Reserve Bank raised U.S. short term interest rates in rapid succession from near zero levels at the beginning of 2022 to over 5%, there was widespread belief that a recession would soon...
Navigating Succession: A Conversation Between Generations
Transitions between generations in family businesses are pivotal moments that shape the future of the enterprise. Recently, the son of a family business CEO approached me with a blunt question: “How can you help push...
Best Practices for Lottery Accounting
Lottery accounting sometimes seems complex because of the constant EFT’s into and out of your account. This guide aims to simplify the process and provide you with best practices to effectively manage and track lottery...
Time is money. Don’t waste either with the wrong fuel dispatch software.
A fuel dispatch software can either help optimize your business operations or it can make them more chaotic with complex interfaces, long implementation cycles, and half-baked features. So, how can you tell which of the...
Teamwork in a Hybrid World
Hybrid work is usually defined as a flexible arrangement that combines remote work and in-office work. You may be thinking that hybrid work doesn’t apply to your company, but if you have multiple locations or...
Case Study: Matrix Advises Land O’Sun Management on its Sale to Anabi/Rebel
Land O’Sun Management Corporation d/b/a Fast Track (the “Company”) was founded in 1996 when local businessmen Alan Fogg, Richard Rentz and Stephen Fogg purchased a chain of gas stations in Northern Florida. At the time,...
To Bundle or Not-to-Bundle? That is the Question.
How Un-bundling Your Health Plan May Lead to Lower Costs & Better Care Any health plan is made up of the same fundamental components: Medical Network – where members go to receive healthcare: doctors, hospitals,...
Beyond Social Media: How to Leverage Customer Experience Marketing
Time and time again, we encounter clients aspiring to build brands as iconic as Buc-ee’s and Wawa. The allure of their notoriety and dedicated fanbase is undeniable. But what exactly makes these brands so exceptional?...
How do Study Group Members Compare to Other Firms in the Larger Economy?
We are often asked how Study Group member returns compare to firms in the larger economy. Study Group members actively benchmark against their peers. Members share ideas and offer one another constructive input. They help...
The Silver Lining of Higher Gas Prices & Card Fees
Operating as a fuel retailer can be one of the most difficult business ventures one can embark on. Unstable commodity prices, transportation difficulties, a lack of a consistent workforce, and ever-changing regulations are just a...
Case Study: Un-branding the Tech Stack for a C-store Chain in Under 30 days
ROC recently had the opportunity to work with a retailer who had made the decision to move away from offering various major oil brands’ fuel at their stores to an un-branded fuel business model. They...