One question we hear from business leaders is: “How do we develop general managers so that they are fostering growth in their stores and develop their employees?”
A great way to do this is through setting an objective for excellence by going from ordinary to extraordinary operations. This initiative aligns every team member with the organization’s mission and enables the general managers to set all their associates up for 100%. 100% is defined as meeting all your key customers’ requirements by delivering your products and services 100% to your brand requirements.
This delights customers and they come back more, often increasing your revenue and profitability. It also empowers your general managers to manage their stores and maintain extraordinary operations. This initiative will reduce the number of hours you spend fixing errors that never should have happened in the first place, increasing your profits using your current set of resources.
Examples:
- Showing general managers how to not only effectively hire but also onboard new employees.
- Teaching your general managers how to effectively coach so they can train all their employees on how to perform every process to the 100% level.
- Showing general managers how to empower their employees to self-manage so they can ensure every product and service is delivered to the customer meeting 100% of the brand standards.
The 4 focuses of the Achieving World-Class Results class— Think Excellence, Process Excellence, People Excellence, and Focus Excellence— will empower you to develop your general managers and reset your culture to a culture of excellence.