Technology
Convenience retail is moving fast, embracing AI-enabled upselling, smart kitchen automation, frictionless checkout, and integrated loyalty apps. Tech providers are eager to showcase their solutions, and customers increasingly expect digital, seamless experiences. With foodservice acting...
In the high-stakes, high-volume world of convenience store retail, “out of stock” isn’t just a minor inconvenience. It can mean a lost customer relationship. For decades, C-store owners have relied on a mix of gut...
Retail technology is evolving at breakneck speed. According to the 2025 Convenience Store News Technology Study, retailers are prioritizing investments in electric vehicle (EV) charging stations (35%), retail media networks (30%), touchscreen ordering monitors (23%),...
Why are better experiences creating less loyal customers? The loyalty programs are better. The forecourts are cleaner. The foodservice rivals QSR quality. Yet after analyzing over 10 billion transactions and surveying thousands of shoppers and...
For two decades, the petroleum industry has operated on a simple “handshake” at the pump. The customer swipes their card, the machine verifies the chip, and the transaction is complete. This is Card Present (CP)...
You’re trying everything. Higher starting wages. Sign-on bonuses. Employee appreciation days. You’ve added PTO, improved benefits, and invested in better training programs. And yet, you’re still watching good people walk out the door before they...
