C-store owners, directors of operations, and managers know how vital front-line employees are for smooth retail operations. They provide friendly service, promote loyalty programs, keep the shelves stocked and restrooms clean. They bring your customers back and keep your brand strong.
So, when service starts to slip and business slumps, it’s easy to blame employees – after all, they must be doing something wrong. But what if repeated mistakes stem from deeper issues? Most managers solve the problem they see instead of the root cause.
Join David McClaskey (President) and Billy Schaefer, (Vice President) at McClaskey Excellence Institute as they discuss how to identify the root cause of employee errors so you can diminish hassle, decrease costs, and keep customers happy.
Attendees who stay for the entire webinar will qualify for a drawing for a 100% scholarship in McClaskey’s most popular class: Achieving World-Class Results.
This webinar will cover:
- How to handle repeat performance issues across multiple employees
- How to ensure your manager’s time isn’t constantly spent fixing avoidable issues
- How to pinpoint “the problem-behind-the-problem” and prevent future issues
This complimentary SG Voices webinar is designed for C-store:
- Owners
- CEOs
- Directors of Operations
- District Managers
- Store Managers
- Anyone interested in minimizing errors to increase repeat business.
